Support
Need help? Start with the FAQ below, or email us directly.
Common Questions
My map is blank - no routes are showing.
MoveMap reads from Apple Health. Make sure you've granted full access: Settings - Privacy & Security - Health - MoveMap - turn on all categories. Then reopen MoveMap and pull down to refresh.
Some of my workouts are missing.
MoveMap can draw only workouts with GPS routes available in Apple Health. Check a missing workout in Health for an attached route, then check Health permission for MoveMap. Garmin Connect may write the workout summary without its GPS track.
How do I cancel my subscription?
Open the Settings app - tap your name at the top - Subscriptions - MoveMap Pro - Cancel Subscription. You'll keep Pro access until the end of the current billing period.
I was charged but the app still shows free features.
Open the MoveMap purchase screen and choose Restore while signed into the same Apple Account. If access does not return, contact support with the purchase date and Apple receipt. Do not send payment-card details.
Does MoveMap work with Strava / Garmin / Apple Watch?
MoveMap reads GPS routes available in Apple Health. Apple Watch outdoor workouts may include them. Strava can send routes from Strava-recorded activities when its Health connection is enabled. Garmin Connect sends workout summaries to Health but not associated GPS tracks. See the
Garmin guide and
Strava guide.
Is my data shared with anyone?
Complete workout routes are processed on your iPhone, without a MoveMap route-storage server. Maps, area-based street coverage, and purchase access use network services. See the
Privacy Policy.